Tuesday, June 24, 2003

Mr. Marc Graham
President
Jiffy Lube International, Inc.
PO Box 4427
Houston, TX 77210-4427

Dear Mr. Graham,

I write this letter to tell you how surprised and honored I was to be accepted as a Jiffy Lube VIP. The notification came without fanfare, no doubt deliberately designed to spare me any embarrassment at not having a speech prepared. Like a puddle of anti-freeze on the garage floor, the VIP card appeared unexpectedly after my last oil change and fluid top-off.

How many others have been given this honor? Who are they? What common values do they possess? To my embarrassment, I can only guess, as I don’t even know who last year’s inductee was, let alone those from years past.

What makes one person worthy of designation as “Very Important” while so many others get passed over? I believe in my heart that nothing positive happens without hard work and dedication to one’s craft. Greatness comes, not from luck or by accident, but rather from a positive attitude, and a deep-down belief that one’s efforts will some day be rewarded. That day came for me when your company deemed me a VIP.

To the others who were nominated but ultimately overlooked for this honor, I say press on. Keep the faith. I am living proof that if you really pay your dues and make your own success, you will be rewarded; if not here on earth, ultimately in the afterlife, where everyone’s a VIP.

So in conclusion, I thank you, the selection committee, and whoever else was involved in what must have been a difficult decision. If my travels ever take me to Houston, I will stop in to say hello to you and your staff.

Sincerely,



Steven L. Revare
Jiffy Lube VIP

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