So I have a beef with some of the things people say when you're waiting on hold for a person to pick up the phone.
Here are those said beefs in order of annoyance level:
- "Please listen to the complete list of options, as our menu choices have changed. For consumer products, press one. For business products press two." For that I had to listen to the whole message? What could have possibly changed? Perhaps consumer products used to be two?
- "Stay on the line. You may experience some silence." In our time, it really is rare to experience silence. However, what I heard was a bunch of bad smooth jazz and some lame expressions of how important my call was. (see item 4)
- "Hey, I'd like to give you a few phone numbers to keep handy. The support line for Roadrunner service is..." That's the number I had called to get that message.
- "Your call is very important to us." So important that you can't get to me in under 45 minutes? Wow. I feel so... special.